Thanks for shopping at www.FridgeFiltersForAfrica.co.za

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Please note no return will be accepted without a valid receipt or proof of purchase.

 

Refunds

Once we receive the return, we will inspect it, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will then initiate a refund.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Delivery Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, or place you on a waiting list for when stock arrives. We often have alternative products that could be used as a substitute, but you will be contacted by a consultant if this is an option.  

 

2. Delivery Location

Delivery is currently limited to the following regions:

South Africa, Botswana, Lesotho, Eswantini (Swaziland), Namibia, Angola, Zambia, Malawi Mauritius Mozambique, Zimbabwe. 

If you do not see your region in the above list, it means that FridgeFiltersForAfrica.co.za, does not currently ship directly there.

If you have a forwarding agent in South Africa, then they can collect from our offices in Centurion, Pretoria. Please contact us, if you would like to place an order and have your forwarding agent collect from our offices in Centurion, Pretoria. 

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Delivery times are to be used as a guide only and are subject to the courier companies effecting the delivery that are out of our direct control.

Unless there are exceptional circumstances, we make every effort to fulfil all orders inside of South Africa, within 5 business days of the date of then order. Business day means Monday to Friday.

Please note that delivery times to regions outside of South Africa, can range greatly depending on the regions distance from South Africa, as well as the local customs authorities clearing procedures. 

Please note we do NOT ship during the weekend.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Shipping Costs

Shipping costs are based on the weight of your order, and the region selected. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed on the shipping page, under Shipping methods. 

Please note for Regions outside of South Africa, that additional clearing charges / taxes may be charged by the local custom authorities on the products ordered. 

 

6. Damaged Items in Transport 

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Contact us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods. 

 

Contact Us

If you have any questions on how to return your item to us, contact us.